Refund policy

Orders are processed by Paddle.com; you can request a refund through Paddle or by writing to us. Paddle also lets you request a refund from the link in your payment receipt.

Credit packs

• Within 14 days of purchase, you get a full refund if none of the pack's credits have been used.
• If some credits have been used, the unused credits can be refunded pro rata.

Monthly plans

• You can cancel your plan at any time; cancellation takes effect at the end of the current billing period and you won't be charged for the next month.
• Within the first 14 days of your first subscription, you get a full refund if you haven't used any of that period's credits.

Failed renders

If a video can't be produced for technical reasons, the credits spent are returned to your account automatically; no request is needed.

Purchases in the iOS app

Credits and plans bought in the iOS app are sold by Apple. Refunds for them are decided by Apple: request one at reportaproblem.apple.com. If Apple refunds a purchase, the credits it added are removed from your balance.

Requests

To request a refund, write to [email protected] with your account email and order number. Approved refunds are paid by Paddle to your original payment method.

This policy doesn't limit any rights you have under consumer law in your country.